Frequently Asked Questions

1. How can I place an order?

You can browse our products, select the product you want, and place your order through our website. Card and PayPal orders are paid at checkout and confirmed by email straight away. If you choose Bank Transfer / ACH, we email you an invoice to pay.

2. What payment methods do you accept?

We accept PayPal and major credit and debit cards at checkout. You can also choose Bank Transfer / ACH at checkout. This submits your order for review, and we then email you an invoice to pay.

3. When do I need to make the payment?

PayPal and card payments are completed at checkout. For Bank Transfer / ACH orders, you pay once you receive our invoice. Orders are processed after payment is received.

4. How do I know my payment went through?

You receive an order confirmation email as soon as your payment is completed. If you choose Bank Transfer / ACH, your order is submitted without payment, we review it and send you an invoice, and we confirm once your payment has cleared.

5. How long does order processing take?

Once your payment is confirmed, we prepare your order within 1 to 3 business days. Total delivery time is 2 to 6 business days for containers and trailers in Florida, 6 to 13 business days to other lower-48 states, and 4 to 10 business days for parts. See our Shipping Policy for details.

6. Do you offer delivery?

Yes. Parts ship free to all 50 states. Containers and trailers are delivered free in Florida and for a flat $600 per order to other lower-48 states. Large units to Alaska, Hawaii, military addresses and US territories are by custom quote. We contact you before delivery to confirm the day.

7. Can I ask about a product before ordering?

Yes. If you have questions about a product, specifications, availability, or delivery, please contact us before placing your order.

8. Can I cancel my order?

Yes. You get a full refund if you cancel before the carrier picks up your unit. After delivery, unused items can be returned within 14 days under our Refund and Returns Policy.

9. How can I contact you?

Call (321) 359-5775 or email info@damespointequipment.com.

10. Can I pick up or buy parts in person?

Yes. Parts can be picked up or bought in person at 3770 Toledo Rd, Jacksonville, FL 32217 during our business hours. No appointment is needed, but you can call (321) 359-5775 first to check a part is in stock. Orders placed on the website are delivered to you. Containers and trailers are delivered only.