Refund and Returns Policy
Last Updated: October 11, 2026
This policy explains how cancellations, returns and refunds work for containers, trailers and parts bought from Dames Point Equipment. In short:
| Situation | What you get |
|---|---|
| Cancel before the carrier picks up your unit | Full refund, including any delivery charge |
| Unit or part arrives damaged, defective or not as described (reported within 48 hours) | Repair, replacement or a full refund, including delivery. We pay any return freight. |
| Change of mind on a container or trailer (within 14 days of delivery) | Refund of the price paid for the unit, minus the actual return freight. The $600 delivery fee is not refunded. No restocking fee. |
| Change of mind on parts (within 14 days of delivery) | Full refund of the item price. You pay return shipping. No restocking fee. |
Approved refunds are sent within 10 business days to your original payment method.
1. Cancellations
You can cancel your order for a full refund, including any delivery charge, any time before the carrier picks up your unit. Contact us by email or phone as soon as possible.
Once the carrier has picked up your unit, the shipment cannot be stopped. After it is delivered, you can return it under the change-of-mind rules in section 3.
2. Damaged, Defective or Not as Described
Please inspect your unit with the driver on delivery and note any damage on the delivery paperwork. If your order arrives damaged, is defective, or is materially different from its listing (size, grade, condition or photos), tell us within 48 hours of delivery and send photos.
Once we have confirmed the problem, we will, at our cost:
- repair the unit, or
- replace it with an equivalent unit, or
- give you a full refund, including the delivery charge, and collect the unit at our expense.
If we cannot repair it or offer a replacement you are happy with, we refund you in full.
3. Change-of-Mind Returns
Returns are accepted on all products, whether new, used or refurbished, under the rules below.
Containers, trailers and other large units
- Contact us within 14 calendar days of delivery.
- The unit must be unused, unmodified and in the same condition as when it was delivered, at the delivery address.
- We book the carrier to collect it. Before pickup we send you a written quote for the return freight, and nothing is collected until you approve it.
- Your refund is the price you paid for the unit minus that return freight. The $600 out-of-state delivery fee is not refunded. Florida customers are not charged for the original free delivery.
- There is no restocking fee.
Parts and accessories
- Contact us within 14 calendar days of delivery for a return address. Please do not send items back without contacting us first.
- Items must be unused and in their original packaging.
- You pay the return shipping cost.
- Once we receive and check the item, we refund the full item price. There is no restocking fee, and the original free shipping is not deducted.
4. Items That Cannot Be Returned for a Change of Mind
- Units or parts that have been modified, painted, installed, damaged or put into use after delivery
- Orders we agreed in writing to be final sale before you paid
This does not affect your rights in section 2 if an item arrives damaged, defective or not as described.
5. How Refunds Are Paid
Refunds go back to your original payment method: your card, your PayPal account, or the bank account you paid from by bank transfer. We send approved refunds within 10 business days of receiving the returned item or approving your cancellation, and we email you when it has been sent. Your bank or card issuer may take a few extra days to show it.
6. How to Request a Cancellation, Return or Refund
Email or call us with your order number, the item, the reason for your request and, for damage or defects, photos of the problem.
Dames Point Equipment
Phone: (321) 359-5775
Email: info@damespointequipment.com
3770 Toledo Rd, Jacksonville, FL 32217 (parts pickup and in-person sales during business hours)
7. Changes to This Policy
If we update this policy, we will post the new version on this page with a new date. Orders are covered by the policy in place when they were placed.